Credit Department Representative

Job Description - Credit Department Representative

Join a winning team!

We are looking for a long-term partner to work as a Credit Department Representative. You will handle credit and back-office activities for a major utility service provider. In this role, you will be supporting customer service associates from other departments, responding to customer requests, and handling a range of additional responsibilities.

The ideal candidate will have a strong desire to help others and ensure customer satisfaction.

Responsibilities and Duties

• Communicate and collaborate with our business partners to research and resolve billing and credit inquires.
• Contacting consumers and businesses to protect their utility service from interruption.
• Offline credit support research and other administrative functions.
• Communicate effectively with integrity, humility, and compassion.
• Maintain compliance with industry and legal standards.
• Build sustainable relationships by going the extra mile.
• Setting, meeting, and exceeding goals to maximize team performance.


• This position requires a high-level of attention to detail and critical thinking skills.
• Customer service or back-office administrative experience is desirable.
• One year of work experience preferred.
• Strong verbal and written communication and active listening skills.
• Experience with Microsoft Teams, Outlook, Word, and Excel a plus.
• Ability to multi-task, set priorities and manage time effectively.
• High school diploma or equivalent.
• Must be 18 or older and able to pass Drug Screening and Criminal Background Check


• Competitive hourly base plus performance bonus
• Retention bonus
• New employee referral bonus

Benefits and Perks

• Potential to work remotely
• Comprehensive paid training program
• Paid time off earned from hire date
• Health, Life, Dental, and Vision Insurance
• 401K program with matching

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As an employee at First Collection Services, you will find a flexible and supportive environment. We have a passion for seeing you succeed and achieve your full potential. We strive to create a positive impact on your life. We recognize talent and promote from within.

First Collection Services is an equal opportunity employer. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We believe that diversity and inclusion contribute towards a more positive and creative work environment.